Refund Policy
Thank you for choosing (Company Name) as your preferred payment gateway. We understand that there may be times when a refund is necessary, and we are committed to making the process as transparent and straightforward as possible.Refunds are typically processed within 5 to 7 business days. However, please keep in mind that the time it takes for the refund to appear in your account may vary depending on your payment provider or financial institution.
Eligibility for Refunds
To be eligible for a refund, the payment must have been made through Cerebrofin, and you must provide a valid reason for the request. Refunds may be issued in the following situations:
Payment Processing Errors:
a payment is incorrectly processed due to a technical issue on our platform.
Duplicate Payments:
If the same payment is processed more than once due to an error.
Unauthorized Transactions: If a payment was initiated without your approval, provided it is reported in a timely manner.
Refunds will not be issued for:
- Errors arising from incorrect details provided by you or the payee.
- Delays caused by partner banks or other financial intermediaries.
- Insufficient funds in your account.
All refund requests will be reviewed and approved by our team. We reserve the right to decline or cancel refund requests that are deemed fraudulent, abusive, or do not meet the criteria outlined in our terms of service. To initiate a refund, please contact our customer support team through the available channels on our website or submit a refund request through your account dashboard. Be sure to include relevant details such as the transaction ID, payment date, and reason for the refund. Our team will respond to your request within 5 to 7 business days.
Refund Processing Time
If your refund request is approved, it will be processed using the same payment method used for the original transaction, unless otherwise agreed upon. Once approved, refunds typically take 5 to 7 business days to process. Please note that the actual time it takes for the refund to appear in your account can vary based on your payment provider or financial institution.
Chargebacks
If you have any concerns or disputes regarding a payment, we strongly encourage you to contact our customer support team before initiating a chargeback with your bank or payment provider. Chargebacks can significantly impact both merchants and Cerebrofin, and we prefer to resolve disputes directly with you whenever possible.
